Author: Anil Nathoo

Net Promoter Score (NPS)

What is it? Net Promoter Score (NPS) is a market research metric used to measure customer loyalty. It is based on a single survey question that asks respondents to rate…

Balanced Scorecard

What is it? The Balanced Scorecard is a strategic performance management framework developed by Robert S. Kaplan and David P. Norton in the early 1990s. It is designed to help…

1 hour guide to Communication Frameworks by Anil Nathoo

Important Communication Frameworks

What is a Communication Framework? These are models (structured methodologies and approaches) that organizations use to facilitate effective communication both internally and externally. These frameworks provide systematic processes for planning,…

PESTEL

What is it? PESTEL analysis, often referred to as PESTLE analysis, is a strategic tool used in business and marketing to assess the macro-environmental factors that can impact an organization.…

SWERL

What is it? SWERL (Strengths, Weaknesses, Emerging Situations, Resources, and Limitations) appears to be an expansion or modification of the commonly known SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis used in…

Gap Analysis

What is it? Gap analysis is a management technique used to compare actual performance with potential or desired performance, helping organizations identify discrepancies and areas for improvement. It assesses whether…

BHAG

What is it? A Big Hairy Audacious Goal (BHAG) in “Good to Great” is a highly ambitious and inspiring long-term objective that unites and motivates an organization, serving as a…

Ansoff Matrix

What is it? The Ansoff Matrix, also known as the Product/Market Expansion Grid, is a strategic planning tool used by businesses to devise growth strategies. It was developed by Igor…

Value Chain Model

What is it? A value chain refers to a series of interconnected activities that a company engages in to create and deliver a valuable product or service to its customers.…

McKinsey 9-Box Matrix

What is it? The McKinsey 9-Box Matrix, also known as the McKinsey Talent Assessment Grid, is a management tool used for assessing and visualizing an organization’s talent pool. It is…

Cultural Web Model

What is it? The Cultural Web Model is a concept developed by Gerry Johnson and Kevan Scholes in the field of organizational culture and management. It is used to analyze…

Strategy Maps

What is it? A Strategy Map is a visual tool used in strategic management to communicate and illustrate an organization’s strategy in a clear and concise manner. They are often…

One Minute Manager

The Book in One Sentence “The One Minute Manager” introduces a management philosophy centered around setting one-minute goals, giving one-minute praises, and addressing one-minute reprimands to achieve productive and positive…

Show Your Work

The Book in One Sentence “Show Your Work!” by Austin Kleon advocates for creators to share their creative process openly, embrace the digital realm, and foster a collaborative and supportive…

Scenario Planning

What is it? Scenario planning is a strategic management tool used by organizations to anticipate and prepare for possible future events and developments. It involves creating a set of scenarios…

Living Standards Measure (LSM)

What is it? LSM stands for “Living Standards Measure.” It is a segmentation tool widely used in South Africa to categorize the population based on their living standards. The LSM…

SWOT Analysis

What is it? SWOT analysis is a strategic planning and management technique used to assess and evaluate the internal and external factors affecting an individual, organization, or project. It stands…

Core Competencies Analysis

What is it? Core competencies analysis is a process that organizations use to identify and evaluate their unique strengths and capabilities. This analysis helps businesses understand what sets them apart…

Strategy Diamond

What is it? The Strategy Diamond is a framework developed by Donald C. Hambrick and James W. Fredrickson. It is a strategic management tool used to analyze and communicate a…

Business Model Canvas

What is it? The Business Model Canvas is a strategic management tool used to develop and document business models. It provides a visual framework for analyzing and describing how a…

FAST v SMART Goals

Goal-setting frameworks are essential for guiding individuals and organizations toward achieving their objectives. Two prominent methodologies are SMART and FAST goals, each with its unique characteristics and applications.

Critical Success Factors

What is it? Critical success factors (CSFs) in business are the key elements or activities that an organization must focus on and execute effectively in order to achieve its strategic…